Customer Service gone crazy ....

As I tell this story I myself cannot even believe it

I called Verizon Fios mid July to cut off our cable TV and

our land line. We had just had Directv installed

The lady wrote up the change order, had me confirm via text

saw my new bill would be 69.99 per month for 2 years

for high speed internet. Fine by me....I would receive

the boxes to send the 6 DVR's back to Verizon and my

phone would cut off on Aug 9th

well, I never received boxes and my phone was not cut off.

So I call Verizon Fios

the "change order" never went through. They said we can give

you high speed internet for 74.99 a month and oh hey, you have

to pay the cable bill $199

We did not watch Verizon cable.....we are watching Directv

I was mad that they messed up and I had to pay a bill

so the guy says we'll make this right for you, I will give

you internet for $49.99 a month for the first year and 74.99 

for the second year. And I'll give you a credit since you have to

pay the $199 so your first bill will be a $9 credit.

while all of this is going on I am online checking for other

internet services so I could just tell them forget

but I wasn't finding anything good. I knew we were getting screwed...I 

even started yelling, then crying, then apologizing! haha

So we are all set, 49.99 a month for the first year

74.99 for the second year

$9 credit on first bill (how did they come up with that!!!)

phone will be cut off on Aug 15th and boxes will be delivered

Aug 16th, phone still works, no boxes and a bill

from Verizon for $199.....omg, I'm thinking this cannot be real

call Verizon....get a really nice guy

he said well, the good news is the last 2 people made really

good notes on your account so I can see everything you are saying is correct

me: you don't say! haha

He said this has been nothing but one mess after another and that

it was all Verizon's fault

me: you don't say!

the rep says "I'm surprised you are being as nice as you are"

that's when I tell him I yelled and then cried on the last phone call

SOOOOO....he says I have this all correct for you

we shall see.....

he said he will call me on Sept 18th to confirm everything

has been taken care of and our bill is correct.

I'll keep y'all posted

later.....

Thankful ....

We live in such troubling times now

and I'm not even going to get into that

but I will say I am so grateful that I live in the

United States of America

I enjoy freedoms that I try to never forget how precious they are

and I enjoy the most simple things in life the most

I am so thankful for........

• Family celebrations
• God
• the sight, smell and sound of the ocean
• a quiet day at home
• football and more specific, the Cowboys
• flip flops
• a cold beer on a hot summer day
• my family
• my life with Johnny
• holidays
• ice coffee
• vacations
• grandchildren
• good cooking, good food
• the company I work for
• good friends
• my doggies

I could go on and on but

these were just on the top of my mind

and no post is a good post unless it has some pictures so here

are a bunch of pictures of our precious dogs

later....

Before the wedding ....

always so much going on before a wedding

while folks were getting ready

I helped keep an eye

on 2 of my grandchildren

ring bearer and flower girl

Declan and Avery Grace

they looked so cute

Jacquelyn and I before getting dressed

trying to keep Avery entertained

so precious

niece Christy did such a great job on Jacquelyn's hair

and beautiful on mine too

Avery making a run for it! haha

selfie with Grandma

later....

Visiting friends ....

I mentioned before that Jacquelyn and Bucky's best friends

that had moved to Texas came back for the wedding

we had not seen them in 4 years.

So Thursday before the wedding they hosted a cookout

for their friends including the other couple they all

hung out with Denna and Cary

So cool....the 6 of them back together again.

Lucky for us, they invited us to the cookout too

and Jake even stopped by on his way home from work

it was good catching up with them before the wedding

and we loved meeting their son, Jolon.

The hard part was knowing they were going back to Texas 

after the wedding

missing from the picture is Bucky and Lynne, who took the picture

making faces like my kids always do....haha

more silly faces...

Avery giving Uncle Jake a hug

sweet Jolon

it was so great to meet him after following pictures on FB

for the past 4 years

him and Declan became friends right away

And Declan still tells us he wishes Jolon would come visit again

such best friends

Avery had to get in the picture

and look at them all dressed up, looking great and together again!!

later....

The Wyndham Resort ....

As I have said in previous post....everything for the wedding

was held at the Wyndham resort

Such a beautiful place with a gorgeous golf course

It is 3 separate buildings, one housing the guest rooms

one is registration and conference rooms

and the 3rd building is the ballroom, restaurant, bar

below is the view from our room of the golf course

we had such a really nice room with the cathedral ceiling

and found out the next morning our room was attached

to the bridal suite.

the foyer of the guest building

the storms knocked out power to the guest building

we had no a/c that night but it was ok

we were up so late after the rehearsal dinner that we

were exhausted and went right to sleep

the problem was the next day when there was no way

we could get dressed in the hot room

The staff was awesome at the resort

they gave us a conference room over in the registration

building where the air was back on

So all of the groomsmen gathered in there and I can tell you

I had so much fun hanging with them and laughing

My niece Christy was in there with us doing mine and

Jacquelyn's hair. After all of the groomsmen and Jake were ready

we all headed over to the bar for a drink. 

The coordinator there was so great to work with for the dinner

she always was so nice, so helpful and we loved working with her

later.....

July 4th .......

We took our annual 4th of July trip to the Chesapeake Bay to spend a

week with our family, Tommy and Joanne

and good friends Gene and Lois

This is truly one of the most relaxing vacations we take

There's not a lot going on around the "Northern Neck"

a few stores and restaurants but not much

So mostly we just hang out at their awesome home, 

have grand and intense corn hole tournaments by the pool

float around in the pool

check the crab pots

fish off of the dock

go boat riding

play a card game we love called 99

kayaking

and pretty much solve all of the worlds problems while sitting

on the screened in porch that overlooks the bay

and new this year, overlooks the osprey nest!

As you can see, it just great relaxation!!

This is Tommy and Joanne's first year that the Osprey family

has had an egg hatch. Last year the geese got a hold of the egg
while down there it was so much fun watching the baby osprey
what wasn't fun was one night Joanne and I are sitting out on the porch
a crane came flying around and oh wow, momma osprey was all
over that, fighting that crane. And the baby I guess with instinct just
knew to get down low in the nest. So low that we could not even
see him, but we knew he was safe.
After about 3 fights with the crane, momma osprey went up in to 
a tree top. Well dang, here comes the crane flying over the nest
Joanne and I start screaming and yelling....whew, it was stressful

they get some of the most 
beautiful sunsets!

Joanne and I hanging at the pool

Joanne, Lois and I

Our corn hole tournaments get intense! haha...
so for this year it was named cornnaado! our own made up word
and then we compared it to when we were down there in 2014 
for Hurricane Arthur!

 new addition over to the right on the dock

crazy fun on the porch!

selfies with Gene!

and Joanne

my babe

cocktails on the porch

we love playing this card game 99....it is so much fun

playing cards...

cool clouds...

the guys went golfing, the girls went bar hopping!

Tommy and Joanne's awesome pool
where the water temp is always perfect!
thanks to a pool heater and cooler

corn hole playing tan

Johnny cooling off
It was sooooo hot....

love hanging out with my babe
this is why I'm so excited about him retiring!!

enjoying cold beer, appetizers and homemade ice cream
at Southwind Pizza

this annual trip is always one of our most favorite vacations

later....